Technical Records Specialist 1

Please Note: Applications will be accepted through 11:59 P.M. MST on the posting end date.

The Idaho Department of Fish and Game (IDFG) is seeking a motivated, customer-oriented individual with strong communication and interpersonal skills to join our team as a Technical Records Specialist 1. This position is part of the Communications Bureau’s Licensing team and is based at our Headquarters office in Boise, which is conveniently located near the scenic Boise Greenbelt, the MK Nature Center, and Kristin Armstrong Municipal Park. 

Why IDFG? We are committed to creativity, innovation, and excellence as we cultivate opportunities for our customers to engage with our natural resources and become resource stewards for future generations. We are highly dedicated to our mission, committed to our team, and we know how to balance work/life commitments while loving the work we do.

What We Offer: 

• Excellent medical, dental, and vision insurance - employee only coverage for PPO $70.74/month for medical and vision & $12.08/month for dental
• Participation in one of the Nation's best state retirement systems
• Generous vacation and sick leave accrual that begins as soon as you start (accumulate approximately 2 weeks of vacation the first year, and increasing with state longevity)
• Eleven paid holidays in a year
• Eight weeks of Paid Parental Leave
• Multiple optional saving plans - 401k and 457 plans 
• Group Life Insurance/Disability Insurance/Supplemental Life Insurance - state provided basic life insurance coverage and affordable supplemental plans 
• Public Sector Student Loan Forgiveness (eligibility requirements may apply)
• Employee Assistance Program - confidential support, information, and resources for all of life's challenges
• State and Department Wellness Programs 
• Ongoing training opportunities
• Potential flexible work schedule 

General Responsibilities:

• GoOutdoorsIdaho licensing system support: assist with troubleshooting and complete system actions requiring elevated system permissions. Will support in-office staff, as well as staff throughout other IDFG offices and regions.
• Manage Landowner Appreciation Program applications, including application processing and communication with other IDFG staff.
• Receive, vet, and prepare incoming certified records requests.
• Complete after-action processes for high volume tag sales, including coordinating tag exchanges with external customers.
• Create/audit monthly invoices.
• May serve as customer service support including taking phone calls and answering emails.
• Other duties as assigned.

Minimum Qualifications:
(All qualifications listed below are required. To be considered for this position, applicants must meet the minimum experience and/or education standards as outlined in each of the typical qualification guidelines. A detailed resume or work history must be submitted, clearly demonstrating/supporting how you meet each requirement. This information is essential to our initial evaluation process. Incomplete applications or those lacking relevant details may not be considered for further review.) 

• Experience monitoring a records system to identify and correct errors. (Typically gained by having at least one year of experience (or more) monitoring records systems, identifying problems and correcting errors.)
• Experience researching a variety of sources to resolve problems. (Typically gained through at least one year of experience researching and compiling information in order to prepare reports that include recommendations.)
• Experience interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments. (Typically gained through at least one year of work experience with responsibility for reviewing documents or actions for compliance with laws, regulations, and/or policies or through explaining to others how laws, regulations or policies apply to specific situations.)
• Experience entering and retrieving data using a computerized records system. (Typically gained by at least six months of experience in a work setting which required data to be entered and retrieved in a database records system or other computer records system.)

The ideal candidate will have a strong interest in serving the mission of the Idaho Department of Fish and Game, and will have knowledge and an appreciation for hunting, fishing, and trapping activities, as well as quality assurance and user acceptance testing (QA/UAT). Additional consideration may be given at the time of interview to candidates who have knowledge or experience in these areas. Please describe your knowledge and/or experience within the resume section of your application.  

Thank you for applying with us!