Customer Service Representative 2

Please Note: Applications will be accepted through 4:59 PM MST on the posting end date.

The Idaho Department of Fish and Game is seeking a dynamic, customer-focused individual to fill a current opening for Customer Service Representative 2. The position is part of our Administration Bureau that is located at our Headquarters office situated adjacent to the Boise Greenbelt, the MK Nature Center, and Kristin Armstrong Municipal Park in Boise. The incumbent for this position will be tasked with the responsibility of providing daily front-line customer service.

Why IDFG? We are a premier natural resource agency dedicated to preserving, protecting, perpetuating, and managing Idaho's fish and wildlife for this great state. We are committed to creativity, innovation, and excellence as we cultivate opportunities for our customers to engage with our natural resources and become resource stewards for future generations. We are highly dedicated to our mission, committed to our team, and we know how to balance work/life commitments while loving the work we do. 

What We Offer: 

• Excellent medical, dental, and vision insurance - employee only coverage for PPO $70.74/month for medical and vision & $12.08/month for dental
• Participation in one of the Nation's best state retirement systems
• Generous vacation and sick leave accrual that begins as soon as you start
• Eleven paid holidays in a year
• Eight weeks of Paid Parental Leave
• Multiple saving plans-optional 401k and 457 plans
• Group Life Insurance/Disability Insurance/Supplemental Life Insurance - state provided basic life insurance coverage and affordable supplemental plans
• Public Sector Student Loan Forgiveness (eligibility requirements may apply)
• Employee Assistance Program - confidential support, information, and resources for all of life's challenges
• State and Department Wellness Programs
• Ongoing training opportunities 

Responsibilities:

• Provide front-line customer service and multi-tasking functions that may include: greeting or screening visitors and callers, answering regulation, map, and hunt unit questions; selling hunting and fishing licenses, tags, and permits; providing hunter education assistance; suggesting information about other options and services; distributing booklets, brochures, maps, and other informational material; assisting customers with issues such as road kills, injured or orphaned animals, depredation problems, live traps, and pest advice; as well as a willingness to handle harvested animals.
• Perform a variety of office support functions such as producing labels, forms, and routine letters; verifying completeness of applications and forms; maintaining record systems.
• Receive payments by cash, check or debit cards, as well as reconciling sales reports/deposits.
• Respond in writing to request for pertinent program information.

Minimum Qualifications: (All qualifications listed below are required. To be considered for this position, applicants must meet the minimum experience and/or education standards as outlined in each of the typical qualification guidelines. A detailed resume or work history must be submitted, clearly demonstrating/supporting how you meet each requirement. This information is essential to our initial evaluation process. Incomplete applications or those lacking relevant details may not be considered for further review.)

• Some knowledge of interviewing methods. (Typically requires professional experience interviewing, or through training in effective interviewing practices. (General reception experience required of receptionists is non-qualifying).
• Experience interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments. (Typically requires at least six months or more of full-time experience interpreting, explaining, and applying regulations, laws or complex policies to process documents and to help customers through processes. General reception duties are not at the level required for this position).
• Experience accessing data using a computerized system. (Typically requires at least six months or more of experience accessing data using a computerized system. Using a computerized cash register does not qualify).
• Experience independently handling complaints and upset individuals in a business setting. (Typically requires at least six months of full-time experience in a business setting where I handled upset or angry customers. (Experience in a retail environment would qualify).
• Experience conducting sensitive fact-finding interviews. (Typically requires at least six months of experience that require in-depth, one-on-one interviewing to elicit personal, financial, or medical facts of a sensitive nature. Types of qualifying experience would be background in credit collection, law enforcement, financial institutions, or social service programs or services. (Experience as a receptionist or any position at that level would not qualify. General interviewing required of most receptionists is not in-depth enough to qualify).
• Experience working with multiple electronic devices, systems, and data records. (Typically requires at least six months of experience working with multiple electronic devices (high-speed scanner, computerized databases, electronic case file systems, etc.) in processing a high volume of work with tight timelines).

The ideal candidate will have experience reviewing documents for compliance with established procedures, answering a business telephone using knowledge of business telephone procedures, and cash handling and sales reconciliation procedures. They also must be willing to assist customers with issues such as road kills, injured or orphaned animals, depredation problems, live traps, and pest advice; as well as a willingness to handle harvested animals. Additional consideration may be given at the time of the interview to candidates who have this experience. Please be sure to include within your application material that you submit any experience in these areas that you may have. 

Thank you for applying with the Idaho Department of Fish and Game!