About the position
The Department of Fish and Game (IDFG) is excited to announce an opening for a Business Analyst to work with our Licensing team, within our Administration Bureau. This position will work in our Boise office, with occasional travel throughout the state.
Our Licensing program is an integral part of Idaho Fish and Game. As we expand our operations throughout the agency and the state, we are seeking a dynamic individual to join the Licensing team as we evolve our licensing operations to better fit the demand of our customers. This position will operate in a fast paced environment and work with both internal and external customers who are purchasing or selling hunting and fishing licenses, as well as liaison with vendors who sell Idaho Fish and Game products. Providing excellent customer service while recognizing business needs and identifying solutions is the main focus for this position. We are searching for an individual with exceptional business analysis abilities including process flow, development, critical thinking skills, requirements delivery, communication and interpersonal skills, problem solving and systems thinking competencies.
This position's responsibilities include:
- Work with agency vendors who sell licenses, assist with accounting issues, trainings, system trouble shooting and customer service.
- Evaluating and recommend updates to current policies and procedures within the Licensing program;
- Evaluate program operations and services; recommend and plan actions to bring about compliance with regulations and program goals.
- Collaborate with IDFG Staff across agency levels to propose long-range objectives, short-term operational goals and implementation plans.
- Recommend and lead the development of performance measures; integrate performance measures and their use into business processes; test, audit and validate system improvements to implement performance measures.
- Train staff on methods of developing performance measures and the collection and use of performance data.
- Consult with and/or facilitate discussions with agency staff about system efficiency or support for operational, program or administrative needs.
- Research and propose solutions in alignment with operational, policy and program goals and objectives; identify data requirements.
- Study the feasibility and benefits of modifications; recommend acceptance of new system development or enhancements to existing systems.
- Collaborate with information technology staff, program staff and outside contractors to evaluate existing systems and plan enhancements.
- Collaborate with identified subject matter experts to design system enhancements or system specifications based on evaluation. Maintain system related documentation and provide training and/or technical documentation for others to train staff in use of existing or new systems.
- Serve as one of the process experts for all information related to the process.
- Create, update and propose documents (procedures, workflow, protocols) to support the process.
- Propose changes in the process and participate/lead the process improvement cycle to ensure performance effectiveness. Compare actual performance against performance targets, identify performance issues and necessary solutions.
- Propose and plan operational improvement projects; identify and propose project scope, required training and resources.
- Good knowledge of project management.
- Good knowledge of organizational/business analysis and evaluation.
- Good knowledge of process improvement methodology.
- Some knowledge of supervision.